Andy Isberg Joins Covered As Head of Operations
Covered announces the appointment of Andy Isberg as its new Head of Operations and brings with him over 17 years of experience leading operations, marketing, and client service teams.
Andy began his career at Janus Henderson investors where his career trajectory elevated him up from Customer Service Representative to leading the Call Center and then progression up through strategic Product and Marketing roles. He possesses a track record of growth, and led Kaizen in the client service, engagement, product offering and usage. He is driven to provide value by helping people and he arrives at that point through metrics, tools, talent and continuous improvement of the client experience.
Prior to joining us, Andy was recruited to Black Creek Group, a real estate investment group, where he spent 3 years leading the broker dealer and marketing vertical, transforming operations and sales distribution pipelines to drive revenue and played a pivotal role in consummating the sale of the firm to Ares Wealth Management.
“Andy is a humble and focused talent that came highly recommended because of his leadership skills and innovative approach to solving problems and scaling service and client engagement,” Covered CEO/Founder, Ross Diedrich stated. “He has experience leading the analysis and adoption of various innovative tech platforms throughout teams, including call centers. He has uniqueness and the fact that he has walked in the shoes of the call center and service operations brings immediate credibility to his leadership. His analytic nature is a compliment to the cadre of talent on the Executive Team and his planful and organized approach will serve Covered well.”
Andy holds a BS in Business Administration and holds a Series 7, 26 and 63. He and his family reside in Parker, Colorado and will be located in Covered’s Denver Headquarters.