Mortgage Servicing

Turn homeowners insurance into a retention engine.

Covered embeds insurance savings and issue resolution right inside your servicing experience. Borrower payments stay affordable and you keep the loan.

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Pre-built integration with ICE Servicing Digital

Trusted by Top Servicers

3 of the
top 10

U.S residential mortgage servicers use Covered.

$1,240

Avg. annual borrower savings*

89%

Borrower NPS

4.7

Trustpilot rating

80+

A-rated carriers, all 50 states

The Problem

Most of your borrowers' mortgage problems don't start with insurance.

Some do: an escrow jump nobody explained, or a force-placed policy out of nowhere. Others don't: the rest of life just got more expensive, and the mortgage payment is their biggest payment pain.

Either way, your borrowers' payment problems are huge problems for you too.

Where Insurance Comes In

Yet homeowners insurance can be a lever to relieve many mortgage problems

Insurance is typically shopped once, then forgotten about. It only comes into focus for a homeowner once something has already gone wrong: a premium spike, escrow inadequacy, or a force-placed policy.

Yet insurance is a lever to improve many mortgage problems.

Why We're Different

Insurance problem or payment problem, Covered can help.

Covered proactively identifies savings opportunities and coverage gaps. We're the mortgage industry's insurance specialist. We monitor policies for the life of the loan, so you and your borrower don't have to.

We spot the problems:

01

Before borrowers see payment increases

02

Before coverage gaps become bigger issues

03

Before LPI is placed

✔

Before these issues touch your bottom line

Results

The result for mortgage servicers?

Less escrow shock & LPI

Proactive outreach prevents issues.

Reduced call center burden

Fewer payment-shock calls & no more document chasing.

Fewer delinquencies and defaults

Payments stay within reach.

Borrowers who stay

They refinance with you, not away from you.

More revenue

Happy borrowers stick around & you waste fewer resources.

How We Do It • The Foundations

How we do it: A model optimized for borrower affordability, coverage and experience

At the center of our solutions are a mortgage-specialized marketplace, agency, integrations and embedded experience.

Specialized Marketplace

80+ top-rated carriers and dedicated access to difficult markets, to help your borrowers get affordable and adequate coverage.

Mortgage-Expert Agency

Licensed agents who are the mortgage experts in homeowners insurance and know how to best work with you.

Embedded Borrower Experience

White-labeled and pre-filled with your borrower data, and bound policies are automatically returned to you.

Mortgage-Native Integrations

We partner and integrate with ICE Servicing Digital, SWBC and Cotality, so our solutions are already embedded in your borrower’s experience.

ICE Servicing Digital

SWBC

Cotality

How we do it • Insurance Intelligence

Intelligence layered on top: data-driven and proactive outreach

Insurance intelligence watches for the problems borrowers would hit on their own, and gives them a solution ahead of time.

Before the renewal letter

We flag borrowers who are likely to save and give them a specific reason to shop, rather than a generic reminder.

Before escrow analysis

When a premium jumps, the borrower hears it from us, with options, before the escrow statement arrives.

When coverage falls short

We check the policy against the local rebuild cost and show quotes that close the gap.

When a policy lapses

A plain-language way off lender-placed coverage, with real replacement quotes.

When protection has gaps

Flood risk and auto bundling come up in the same visit.

When they love their current policy

They keep it and become a Covered customer, and their escrow is never disrupted.

Integration Spotlight

Already built into ICE Servicing Digital

Covered's ICE integration helps you strengthen borrower relationships by proactively offering borrowers ways to save, right where they already manage their loan.

Covered modules appear in your borrowers' ICE portal dashboard

Direct, white-labeled access to our carrier marketplace and mortgage-focused agents

Lower escrow payments by helping borrowers find savings on insurance

You own the relationship. We run the engine.

You Control

The borrower relationship and your brand

Policy economics

Where insurance shows up in your workflows

Covered Controls

The licensed agency and carrier relationships

50-state compliance

Marketplace logic and insurance operations

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