COVERED + TOTAL EXPERT INTEGRATION

Covered has partnered with Total Expert to embed homeowners insurance technology
directly into Total Expert Journeys, simplifying homeowners insurance for borrowers
and lenders, throughout the borrower relationship.

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Overview: Insurance Solutions Embedded in Total Expert Journeys

Covered’s integration with Total Expert enables lenders to deliver insurance prompts inside their existing marketing journeys, helping borrowers take action at the right moment while minimizing HOI-related delays and manual work for lenders.

This integration allows borrowers to:

Utilize ready-made Total Expert journeys supporting the insurance task, crafted by mortgage marketing leaders at Covered and Total Expert.

Add ready-made insurance emails to existing Total Expert campaigns prompting borrowers at key lifecycle moments.

Get real-time HOI updates when borrowers purchase insurance through Covered.

Offer excellent insurance support to their borrowers, while reducing insurance-related workload for lenders.

Make it easy for borrowers to access mortgage-ready coverage that keeps pipelines moving

This integration allows borrowers to:

Shop for mortgage-ready coverage with one click, directly from Total Expert emails in their inbox.

Avoid long forms just to shop quotes borrower data from Total Expert is pre-filled into the Covered quoting experience, making policy shopping fast and easy.

Navigate HOI affordability and availability challenges with support from Covered’s mortgage-trained insurance advisors.

Shop for homeowner's insurance (along with auto, flood, umbrella and more) — directly from Total Expert journey emails.

Save at renewal or other key borrower touch points with proactive reminders.

Value for Borrowers: A simpler way to shop and save on insurance
right from their Total Expert emails

Borrowers already have a lot on their plate. Total Expert + Covered delivers insurance prompts at exactly the right time — and gives borrowers an easier path to reviewing, comparing, and securing homeowner’s insurance coverage.

This integration offers borrowers:

Access to competitive, mortgage-ready quotes from a nationwide marketplace

Expert guidance from mortgage-trained insurance agents, helping borrowers secure coverage quickly and confidently

Savings opportunities at renewal, helping borrowers avoid payment shock or costly insurance lapses

Step-by-step guidance from Covered’s insurance experts, throughout all journeys of their loan

Value for Loan Officers: Minimize HOI friction
and keep loans moving

Don’t let homeowners insurance keep your loans from closing. Covered can help LOs avoid HOI-related closing issues, while minimizing time spent chasing evidence of insurance.

This integration helps loan officers:

Reduce administrative work by automating EOI collection

Avoid last-minute coverage issues by prompting borrowers to find mortgage-ready coverage early in the process

Deliver a more delightful borrower experience when it comes to homeowners insurance

Value for Lending Leaders: Minimize HOI-related delays and
improve retention throughout the borrower lifecycle

Covered’s Total Expert integration supports mortgage efficiency from origination to refinancing and servicing — reducing borrower friction and supporting lender outcomes.

This integration supports outcomes like:

Fallout: Minimize closing delays by offering coverage options are designed to align with mortgage requirements.

Time Spent On Insurance: An embedded insurance task, expert borrower support, and automatic EOI uploads can greatly reduce the time your team spends on insurance.

Borrower Experience & Satisfaction: A consistent, high-quality insurance experience for your borrowers that reflects well on your institution. Covered has an excellent 4.7 star rating on TrustPilot, based on 885 reviews.

Servicing KPIs: Minimize inbound calls related to escrow shock and force-placed insurance by proactively offering savings opportunities via insurance.

Manage Insurance Throughout the Mortgage Lifecycle with Covered + TotalExpert

Origination

Accelerate closings with actionable insurance, automate insurance collection, keep loans on track

Insurance education and upfront awareness

Shop insurance with one click—simplify the borrower experience

Insurance task awareness within the POS

Loan Anniversaries: Extend value post transaction

Servicing

Simplify insurance renewal shopping, deflect escrow “shock” from call centers

Automate insurance renewal campaigns

Escrow shortage or payment increase: Provide proactive saving opportunities with insurance shopping

Loan boarding: Extend value on day 1 with Covered’s Insurance Checkup

Coverage lapse: Simplify shopping insurance

Refinance

Reduce total monthly payments, retain more borrowers with savings value, more LO visibility

Shop insurance with one click—simplify borrower experience to explore savings

HELOCs: Extend value to make sure borrower has the right coverage

Excellent

Based on 840 reviews

Insurance Renewall

Tony Hernandez was informative, helped
looking me in with a great deal and real...

David Batista, 13 hours ago

Lateisha Farmer Kollee/ MY NEW A...

Lateisha Farmer Kollee is my new agent!
After stressing getting many quotes, it...

Connie F, 2 days ago

PeterWolf was absolutely amazing

PeterWolf was absolutely amazing. I love his insistence on finding better soluti...

Customer, 6 days ago

Insurance Renewall

Tony Hernandez was informative, helped
looking me in with a great deal and real...

David Batista, 13 hours ago

Nationwide coverage from carriers we trust

Not all carrier networks are created equal. We've curated a list of 65+ top-rated national and regional carriers specifically chosen for mortgage workflows—helping your borrowers find coverage, even in complex risk scenarios.

Insurance, Purpose-Built for Mortgage Institutions

See how you can turn insurance headaches into new opportunities.

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