Frequently Asked Questions

Here are answers to some of the questions you may have as a new customer!

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Yes, insurance policies automatically renew. Your carrier will send you a renewal statement a few months prior to renewal, and if you have no changes, the policy will automatically renew. As part of our renewal process, Covered customer service agents begin reviewing your policy and 35 days before your policy renewal the team performs a renewal shop to ensure you are receiving the most competitive rates. Keep an eye out for emails from the Covered team as we get closer to your renewal date as we will help you through the entire renewal process.

Not quite, you’re buying an insurance policy from the carrier of your choice - we are licensed and appointed by them to sell the policy to you. What is the best part about purchasing through Covered? You get all of the Covered perks! We provide support and advice on when to file a claim, along with regular insurance check-ups and automated shopping year-after-year to ensure you are always getting the best price!

Once you receive the emails from your carrier(s) to set up your online account, you will be able to set up billing. Super easy to manage monthly premium payments.

With our renewal process, Covered does the reshop and if we find you have bundling opportunities, we will get in touch with you to get your coverage bundled. If you know you want to bundle before the policy review and your renewal date, simply call us at 833-487-2683 or email service@itscovered.com to speak with someone on our team.

Increasing coverage is super EASY! Simply contact one of our Covered Insurance Advisors and they will help you make changes to your policy coverage.

Just simply contact us! It's the best part about purchasing your insurance coverage through Covered you now have access to an entire team of licensed advisors and customer support representatives who are ready to answer any question you have. We are here for you, so there is no need to call your carrier or multiple carriers, if you have multiple policies with different carriers. We are here to help as your one-stop source for all your insurance questions!

In addition to home insurance offering, Covered can help with renters, auto, life, motorcycle, boat, flood, pet, and umbrella policies, plus we offer bundling options too!

Get in touch with Covered so we can get the new upgrades included in your policy. If you made upgrades over the course of the year, make sure you documented everything you did and we can assist in adding these to your policy coverage. Do this before your policy renewal or let us know when you hear from us beginning at the 60 day time leading up to your renewal. Outdoor upgrades are categorized as other structures and aren’t always included in your standard policy unless you specifically purchase the coverage. So make sure to let us know and we can get these items included in your policy.

If you have any policy changes, simply call one of our Insurance Advisors at 833-487-2683 and they will be happy to assist you with making those changes.

In order to file a claim, you will have to contact your carrier directly and get the process started. Covered Insurance Advisors cannot file claims nor file on your behalf, but we can offer counseling to determine if you should file a claim or answer your questions. Simply contact us at 833-487-2683 and we can walk you through the claims process and guide you in what you can expect when you file a claim with your carrier.

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A humble & passionate team

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